Cable Confusion

[terrycloth]

So, the cable company didn't contact me like earthlink's receipt said they would.

Step 1: I sent e-mail to support@earthlink.net
Result: A form letter saying that the support e-mail line had been discontinued, and I should try support.earthlink.net on the web.

Step 2: Go to the website
Result: A page of phone numbers. Including a promising one: 'for all installation scheduling issues, call 1-888-XXX XXXX'

Step 3: Call the number
Result: 'Sorry, we can't find your account. Now transferring you to the generic support line.'

Step 4: After 15 minutes on hold...
Result: 'Um, this is DSL. Transferring you to cable.'

Step 5: Another 10 minutes on hold...
Result: 'This is cable tech support, you want cable installation.'

Step 6: Another 10 minutes on hold...
Result: 'So you want to make a payment?'
Me: "Um... no? I'm trying to schedule installation!"
Them: 'Okay, transferring you to time-warner.'
Me: "Comcast!"
Them: "You're in texas, right?"
Me: "No... Washington."

Step 7: About 5 minutes on hold
Result: Comcast schedules an appointment to install cable internet. They sort of claimed that it was going to be through earthlink, but it's hard to be sure because they didn't say much, just that they'd be buy between 8-12 on Wednesday.

Which is actually quicker than I expected, so...