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terryclothWell, last night it was working. The DSL, I mean. But I didn't have a surge protector for the modem, since it was in the kitchen, and the little setup pamphlet had emphasized the importance of surge protection like twenty million times. So when I went to bed, I unplugged the modem overnight, and in the morning I went and got another surge protector for the kitchen and plugged it back in.
And now it can't connect. Won't connect? Doesn't connect, at any rate. Support was (a) in India and (b) useless. 'Try turning off the modem, and turning it on again.' 'Same thing -- power and ethernet lights are on, DSL is off.' 'Okay, now try connecting the modem directly to the jack. Be sure we are not disconnected.' 'Um... how am I supposed to do that?'
I tried all the suggestions that I couldn't do while on the phone after they gave up and told me they'd have the phone company go look at the lines, but none of them were helpful. It just looks like the modem is occasionally trying to connect to DSL but failing. And the 'occasionally' is not really very often -- like once every fifteen minutes or so.
Of course, right now it's just turned off so that I can connect with a dialup to complain about it. Since I successfully connected to DSL once, I've only got 20 hours of dialup a month, though. Grrr.
At this point it's looking like I'll have to cancel DSL again and go back to dialup again (there's a short time limit in which I can do that without paying huge cancellation fees), but maybe there's something the phone company can do. Although since it was working last night, it doesn't seem very likely that they screwed up the setup.
EDIT: God, I hate technical support people. I logged on to their 'live support chat' to ask a simple yes or no question about my account ('am I limited to 20 hours of dial-up now, even though the DSL isn't working yet?'), and it took them forty seven minutes of putting me on hold, beating around the bush, looking up irrelevant crap, and transferring me around between departments to give me an answer ('yes').
And yes, I counted, the minutes, since they're counting against the time I have online before... well, before I have to cancel the stupid non-working DSL, basically.
And now it can't connect. Won't connect? Doesn't connect, at any rate. Support was (a) in India and (b) useless. 'Try turning off the modem, and turning it on again.' 'Same thing -- power and ethernet lights are on, DSL is off.' 'Okay, now try connecting the modem directly to the jack. Be sure we are not disconnected.' 'Um... how am I supposed to do that?'
I tried all the suggestions that I couldn't do while on the phone after they gave up and told me they'd have the phone company go look at the lines, but none of them were helpful. It just looks like the modem is occasionally trying to connect to DSL but failing. And the 'occasionally' is not really very often -- like once every fifteen minutes or so.
Of course, right now it's just turned off so that I can connect with a dialup to complain about it. Since I successfully connected to DSL once, I've only got 20 hours of dialup a month, though. Grrr.
At this point it's looking like I'll have to cancel DSL again and go back to dialup again (there's a short time limit in which I can do that without paying huge cancellation fees), but maybe there's something the phone company can do. Although since it was working last night, it doesn't seem very likely that they screwed up the setup.
EDIT: God, I hate technical support people. I logged on to their 'live support chat' to ask a simple yes or no question about my account ('am I limited to 20 hours of dial-up now, even though the DSL isn't working yet?'), and it took them forty seven minutes of putting me on hold, beating around the bush, looking up irrelevant crap, and transferring me around between departments to give me an answer ('yes').
And yes, I counted, the minutes, since they're counting against the time I have online before... well, before I have to cancel the stupid non-working DSL, basically.
